Liferay Specialist

Location: Mumbai
Experience: 2–4 Years
Job Type: Full Time | Permanent
Industry: Digital Workplace / IT Infrastructure / Enterprise Communications

About the Organization

A global technology-enabled organization focused on digital workplace excellence, employee enablement, and enterprise collaboration platforms. The company invests in modern intranet, communication tools, and digital engagement systems to support large-scale internal operations.

Role Overview

We are looking for a Communications & Platform Support Specialist to manage enterprise intranet platforms (Liferay) and support internal video communication and newsletter channels.
The role combines technical platform administration, content enablement, user support, and cross-functional coordination, ensuring seamless internal communication and a smooth digital workplace experience.

This opportunity suits professionals who enjoy a mix of content operations, platform management, and IT coordination.

Key Responsibilities

1. Liferay Intranet Portal Management

• Manage site updates, page structures, user permissions, and content workflows.

• Collaborate with business stakeholders to ensure intranet content is accurate, engaging, and user-friendly.

• Troubleshoot platform issues in coordination with IT teams.

• Analyze platform metrics and user behavior to improve usability and performance.

2. Video Communication Platform Support

• Provide technical support for internal video hosting, playback, and distribution platforms.

• Assist content owners with uploading, embedding, formatting, and distributing video content.

• Coordinate with IT/AV teams for video formatting, accessibility, and platform compliance.

3. Newsletter Services Support

• Support creation and delivery of internal newsletters using Outlook, Mailchimp, or enterprise tools.

• Ensure correct formatting, link validation, and audience-list management.

• Provide basic training and troubleshooting to newsletter contributors.

4. Cross-Functional Collaboration & Documentation

• Act as a point of contact for internal communications platforms and digital workplace publishing requests.

• Maintain SOPs, user guides, and knowledge articles for intranet and communication tools.

• Collaborate with IT, HR, and corporate communications teams during internal campaigns and announcements.

Required Qualifications

• Bachelor’s degree in IT, Computer Science, or equivalent.

• 2–4 years experience in digital content management, intranet support, or IT-enabled communication roles.

• Experience managing Liferay CMS or similar enterprise content management platforms.

• Basic working knowledge of HTML/CSS for content troubleshooting.

• Familiarity with video platforms (Stream, Vimeo, internal video servers).

• Exposure to newsletter tools (Outlook Campaigns, Mailchimp, or enterprise mail platforms).

Functional Competencies

• Digital content management & publishing

• Liferay or enterprise CMS exposure

• Video content workflow understanding

• Newsletter creation & analytics

• HTML/CSS basics

• Incident & request management

• Stakeholder coordination

• Documentation and SOP creation

Behavioral Competencies

• Strong communication and interpersonal skills

• Proactive problem-solving attitude

• Ability to work independently and collaboratively

• Ownership mindset, organized, and detail-oriented

• Ability to manage priorities in a fast-paced environment

What This Role Offers

• Work on enterprise-scale intranet and digital communication platforms

• Exposure to modern digital workplace technologies

• Cross-functional collaboration with IT, HR, Communications, and Business teams

• Opportunity to influence intranet usability and employee digital engagement