IT Head

Job Summary

The IT Head is responsible for leading the organization’s technology strategy and driving digital transformation across retail and omnichannel operations. The role focuses on AI-driven retail innovation, ERP implementation, cloud infrastructure, cybersecurity, omnichannel commerce, supply chain digitization, IT governance, and technology leadership to enhance customer experience, operational efficiency, and business growth.

Key Responsibilities

• Define and execute the enterprise IT strategy aligned with business and retail objectives.
• Lead digital transformation initiatives across stores, e-commerce, and omnichannel platforms.
• Collaborate with merchandising, marketing, supply chain, and store operations teams to enable technology-driven business growth.
• Implement AI/ML solutions for demand forecasting, inventory optimization, customer analytics, recommendation engines, and personalized promotions.
• Drive customer intelligence initiatives to improve conversion rates, basket size, and customer retention.
• Lead implementation, enhancement, and optimization of ERP platforms such as SAP S/4HANA Retail, Oracle Retail, or Microsoft Dynamics 365.
• Ensure seamless integration between ERP, POS, Warehouse Management Systems (WMS), supply chain, inventory, and financial systems.
• Design and manage scalable cloud infrastructure using AWS, Azure, or GCP.
• Oversee e-commerce platforms, mobile applications, and digital storefronts to ensure high availability and performance.
• Drive technology initiatives including Smart POS, RFID, IoT-based inventory tracking, in-store analytics, and last-mile fulfillment optimization.
• Ensure cybersecurity compliance, PCI-DSS standards, fraud prevention, and customer data protection.
• Lead IT teams across corporate offices, warehouses, and retail stores while managing technology vendors and strategic partners.
• Promote Agile methodologies, DevOps practices, and continuous innovation across IT functions.

Required Skills & Experience

• 15+ years of IT experience with at least 5+ years in leadership roles within the retail industry.
• Strong expertise in Retail Digital Transformation and IT Strategy.
• Hands-on experience implementing AI/ML solutions for retail analytics, forecasting, and personalization.
• Strong experience with ERP platforms including SAP Retail, Oracle Retail, or Microsoft Dynamics 365.
• Expertise in cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).
• Experience with Point of Sale (POS) systems and retail store technologies.
• Strong understanding of Warehouse Management Systems (WMS), supply chain, and inventory management systems.
• Experience managing e-commerce platforms such as Shopify, Magento, or similar solutions.
• Strong understanding of omnichannel retail architecture and digital commerce.
• Experience leading enterprise IT teams, vendor management, and large-scale technology implementations.
• Strong knowledge of cybersecurity, PCI-DSS compliance, fraud management, and enterprise security.
• Excellent leadership, strategic planning, stakeholder management, and business partnering skills.

Preferred Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field (MBA preferred).
• Certifications in Cloud Platforms, AI, TOGAF, ITIL, or related technologies.
• Experience leading large-scale retail transformation or store digitization initiatives.
• Exposure to emerging technologies such as RFID, IoT, Computer Vision, and Robotic Process Automation (RPA).

Other Requirements

• Customer-first mindset with strong commercial acumen.
• Strong innovation and digital transformation leadership.
• Data-driven decision-making capabilities.
• Ability to lead high-performing teams in fast-paced retail environments.